Service Support Coordinator

Location : Milton Keynes
Job type : Permanent
Contact : Sarah
Call : Sarah

Hours: 8:00am – 5:00pm (1 hour for lunch)

Benefits: options to join company pension and health scheme on completion of six month probation


Primary Responsibilities

• Support field service with spare part information such as stock availability or support manuals

•Coordinating planned works activity – reactive or PPM

•Administrate engineer’s reports preparing/converting to quotations and send to customers

•Logging planned activity on SMS and allocating parts to complete

•Coordinate and administrate outstanding quotations follow up process.

• Process spare part requests / orders for planned or reactive repairs

•Coordinate with suppliers and arrange resource to support reactive or planned repairs

• Ensure all requirements under H&S legislation and required quality systems are actively adhered to

• Actively demonstrate the support of other areas/departments within the company to ensure a team spirit is observed

• Any other reasonable request compatible with the job description as identified by the Service Operations Manager


Personal Specification

Education/ Qualifications

• Degree caliber preferred



• Engineering background or Mechanical / Electrical knowledge

• Working in a B2B Call Desk environment

•Experience of Service Administration



• Customer focused

• Sense of urgency

• ‘Can do’ attitude • Enthusiastic

•Able to follow processes • IT literate (specifically: MS Word and MS Excel)

•Structured and organised



• Proactive

• Takes ownership

• Stress Tolerant


• Team player