Service Support Coordinator
Monday to Friday 8:00am to 5:00pm
Our client is growing and they need a service support coordinator to help coordinate and administrate the
engineers.Reporting efficiently and accurately whilst submitting quotations.This requires sourcing, requesting and purchasing spare parts for urgent
repairs and following up outstanding quotations.
Job Duties:
• Support field service with spare part information such as stock availability or support manuals
• Coordinating planned works activity – reactive or PPM
• Administrate engineer’s reports preparing/converting to quotations and send to customers
• Logging planned activity on SMS and allocating parts to complete
• Coordinate and administrate outstanding quotations follow up process.
• Process spare part requests / orders for planned or reactive repairs
• Coordinate with suppliers and arrange resource to support reactive or planned repairs
• Ensure all requirements under H&S legislation and required quality systems are actively adhered to
• Actively demonstrate the support of other areas/departments within the company to ensure a team spirit is observed
• Any other reasonable request compatible with the job description as identified by the Service Operations Manager
Experience
• If you have worked within an engineering or mechanical background, that would be great.
• Working in a B2B Call Desk environment
• Experience of Service Administration
Competences
• Customer focused
• Sense of urgency
• ‘Can do’ attitude
• Enthusiastic
• Able to follow processes
• IT literate (specifically: MS Word and MS Excel)
• Structured and organised
• Communicative
• Flexible/adaptable
• Proactive
• Takes ownership
• Stress Tolerant
• Professional
• Team player
Benefits
• Options to join company pension and health scheme on completion of six month probation