WSR are recruiting for an After Sales/ Support Coordinator to join the team for our Client, based in Leighton Buzzard, Bedfordshire
Job Title: After Sales/Support Coordinator
Location: Leighton Buzzard
Salary: up to £32,000 per annum
Hours: Monday - Friday, 8:30am - 5:30pm (1 hour lunch break)
Benefits & Perks:
- 25 days of annual leave plus bank holidays
- Private Healthcare after 6 months of probation
- Pension scheme (7% employer contribution and 3% employee contribution)
- Life insurance
- Travel Insurance
Job overview:
Our client is a renowned leader in the manufacturing sector, specialising in innovative equipment for the food industry across the UK are recruiting for a brand-new After Sales / Service Coordinator
role to support their growing team and help deliver the highest levels of service to valued customers.
If you thrive in a busy, customer-focused environment and enjoy working collaboratively, this is your opportunity to make a real impact at the heart of their service operation.
Key Responsibilities:
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Building and maintaining excellent after-sales customer relationships
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Maximising service contract opportunities
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Streamlining systems and improving customer satisfaction
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Coordinating daily service and repair visits for engineers
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Processing job sheets through to invoice approval
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Creating invoices and credit notes for service work
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Managing stock usage and transfers
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Quoting for repairs based on engineer reports
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Raising purchase orders and assisting with procurement
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Booking travel/hotels for the service team
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Checking courier invoices and liaising with accounts
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Handling incoming calls and email enquiries
Skills required:
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Experience in a similar customer service or service coordination role
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Strong organisational and communication skills
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A proactive, team-oriented mindset
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Knowledge of Business Central / Monday.com / Navision (advantageous, not essential)
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Full UK driving licence and access to own vehicle
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Willingness to travel occasionally with the Service Manager
Please click ‘APPLY NOW’, or call the WSR Team at 01908 616184 for more info.
We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.
We will however keep your CV on file and review your suitability against any other vacancies we may have available.
