Our rapidly expanding client is recruiting for a Technical Support member to join their friendly team in London.
The role of Technical Support is to process all client orders onto our client’s systems, to place purchase orders with their factories and suppliers, ensuring the highest level of accuracy at all times.
Prepare the processing of customer orders:
‒ Ensure all information has been provided by Sales colleagues & chase if required
‒ Pro-actively build product knowledge, with help of training
‒ Arrange proforma invoices with accounting for new clients if needed
‒ Ensure that all admin folders have been created correctly
Processing orders/Supplier contact:
‒ Check stock levels
‒ Input order onto our software
‒ Request drawings from Design Dept
‒ Send POs to factories to current lead times
‒ Performing daily accuracy checks as per process
‒ Liaise with factories for any technical queries
‒ Delivery queries/issues
‒ Warranty queries/issues
‒ Stock issues
Understand the importance of and the ability to follow business processes and routines.
Have a logical and systematic approach to work.
The ability to solve problems and make decisions. Remain calm and in control whilst under pressure.
Good time management skills/ability to prioritise without loss of focus.
Good communicator with the necessary skills to interact effectively with external and internal contacts.
Good team player with enthusiasm.
A positive attitude to continuous learning and personal growth.
To demonstrate the company's core principles at all times and incorporate them into everything they do.
Technical Skills / Knowledge:
Good product knowledge (training will be given).
Good numerical and literacy skills.
Excellent attention to detail and high levels of accuracy.
Good planning and organisational skills.
Competent in the use of Microsoft packages.
Understanding of Technical drawings
This is a fantastic opportunity to be part of a successful business/brand, with excellent employee benefits.
If you are interested in finding out more about this role, please do click Apply Now, we'd love to hear from you!