Our Client is seeking experienced service technicians based in the Midlands to join their team; striving to deliver ‘Best in Class’ service for their valued customers.
In particular, we are interested in identifying new technicians living in / able to service the areas in and around Leicester, Birmingham, Stoke on Trent, and Derby.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone. Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
The service division is a customer-facing function in a very demanding industry; dealing with some of the leading restaurants in the UK as well as a variety of casual dining chains, hotels, educational establishments, hospitals, government buildings, and offices.
This role demands high standards of customer engagement to deliver commercially focused service to support the success of our client's brands and their valued customers in line with agreed service levels and targets.
Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.
Day to day activities:
Manage all on-site installation, diagnosis, repairs, and maintenance
Diagnose errors and technical problems and determine appropriate solutions
Produce timely and detailed service reports
Document processes and follow company standard procedures and protocols
Collaborate with the technical team and share information across the organisation
Evaluate customer requirements and make appropriate recommendations
Taking ownership and responsibility for the delivery of the agreed goals and targets:
Average order values
Skill & experience required:
As technicians will be working with single and 3 phase equipment - electrical competence is essential
Excellent written and verbal communication
Strong analytical and problem-solving skills
Ability to troubleshoot, test, repair, and service technical equipment
Excellent organisation and computer skills
Familiarity with mobile tools and apps
Proven field service experience
Direct experience in the warewash and/or catering industry is highly desirable
The ideal person to suit this role:
Able to manage time and work under pressure to tight deadlines
Able to manage the demands of numerous tasks
Ability to adapt quickly in a rapidly changing environment
Keen for new experiences, responsibility, and accountability
Capability to coach customers in the effective use and maintenance of equipment
Reliable, tolerant, and determined
Self-driven, positive outlook, clear focus, and an empathic communicator, able to see things from the other person's point of view
Willing to undertake further training to fulfill the requirements of the role
Pays great attention to H&S protocols
Is diligent in complying with reporting requirements
Hours of work & benefits
Core hours: 40 hours per week, Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota
Competitive salary for core hours + potential overtime
Company van (with use privately) including fuel card
33 days annual leave - including bank holidays (increasing with length of service)
Pension & Life Assurance
Lifeworks employee assistance plan and discount scheme
Interested? Click APPLY NOW, we'd love to hear from you!