We are looking for an experienced Service Technician to join our team striving to deliver ‘Best in Class’ service to our valued customers.
In particular, we are interested in identifying new technicians living in / able to service the areas in and around Kingston Upon Thames, and Wandsworth.
The role is generally independent but is supported by a Regional Operations Manager and an allocation team to schedule daily calls. Operating with the use of Company van (with reasonable private use) including fuel card, laptop, and mobile phone.
Core hours are 40 hours per week (door to door), Monday to Friday, plus 12 Saturdays and 4 Sundays per calendar year based on a rota.
Main accountabilities
Responsible for installation, service, and repair of commercial warewashing equipment such as under-counter, pass-through, and rack conveyor dishwashers. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, increases profitability, and provides exemplary standards of service and customer support during field visits.
Day to day activities:
Manage all on-site installation, diagnosis, repairs, and maintenance
Diagnose errors and technical problems and determine appropriate solutions
Produce timely and detailed service reports
Document processes and follow company standard procedures and protocols
Collaborate with the technical team and share information across the organisation
Evaluate customer requirements and make appropriate recommendations
Taking ownership and responsibility for the delivery of the agreed goals and targets:
Response times
First-time fix
Average order values
Customer satisfaction
Stock management
Productivity
Effective teamwork
Skill & experience required:
As technicians will be working with single and 3 phase equipment - electrical competence is essential
Excellent written and verbal communication
Strong analytical and problem-solving skills
Ability to troubleshoot, test, repair, and service technical equipment
Excellent organisation and computer skills
Familiarity with mobile tools and apps
Proven field service experience
Direct experience in the warewash and/or catering industry is highly desirable
The ideal person to suit this role:
Able to manage time and work under pressure to tight deadlines
Able to manage the demands of numerous tasks
Ability to adapt quickly in a rapidly changing environment
Keen for new experiences, responsibility, and accountability
Capability to coach customers in the effective use and maintenance of equipment
Reliable, tolerant, and determined
Self-driven, positive outlook, clear focus, and an empathic communicator, able to see things from the other person's point of view
Willing to undertake further training to fulfill the requirements of the role
Pays great attention to H&S protocols
Is diligent in complying with reporting requirements
Benefits
London weighting (according to home location / pro-rata)
Competitive salary for core hours + potential overtime
Company van (with use privately) including fuel card
Comprehensive training
33 days annual leave - including bank holidays (increasing with length of service)
Pension & Life Assurance
Lifeworks employee assistance plan and discount scheme
Staff events
If this feels like you, please APPLY NOW, we would love to hear from you.