Rental Executive

Location : Milton Keynes
Job type : Permanent
Salary : £22k
Reference : JOB-2334

We are looking for a Rental Executive in Milton Keynes.

The main role of the Rental Executive is to act as first port of call and provide support and delivery of services to clients, drivers and the sales team.

Duties and Responsibilities

  • Dealing with incoming Daily Rental customer enquiries by telephone and email

  • Calculating quotations for customers

  • Arranging vehicle rental bookings for customers according to their personalised procedures via our central reservations department

  • Maintaining detailed and accurate records of all hires

  • Contacting customers for rental extensions

  • Checking Accident Management logged Daily Rentals and chasing for updates where applicable

  • Obtaining mileage readings

  • Handling vehicle swap overs

  • Maintaining accurate P11D information for each rental

  • Maintaining accurate MID information for selected customers

  • Producing specific reports for customers

  • Arranging vehicle termination via our central reservations department

  • Managing and processing damage claims with third parties

  • Processing traffic violation and parking charge fines

  • Accurately checking purchase invoices/credit notes received from our supplier(s) and querying charge where necessary

  • Accurately producing sales invoices/credit notes to our customers

  • Handling complaints according to Activa’s polices & procedures

  • Adhering to Activa’s 3 ring policy for answering all incoming calls

  • Handling general customer service inquires via the telephone and email

  • Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers

  • Provision of comprehensive support to our field sales managers

Individual Performance Characteristics

  • Computer literate on all Microsoft Packages and In-house applications

  • Basic mathematical knowledge and skills.

  • Flexible approach, highly self and team motivated with the ability to build effective internal and external relationships

  • Confident, proactive and dynamic, with a can do attitude, enthusiastic with high level of energy

  • Excellent organisational and prioritisation skills, delivering a systematic, controlled approach, with excellent attention to detail and can work to timely deadlines

  • Ability to learn effectively and follow through applying problem solving techniques

  • Good interpersonal, communication, verbal and written skills

  • Ability to contribute effectively in a fast paced, changing environment

  • Having a “Can Do” approach to all enquiries

  • Team Player

If this feels like you please apply now, we would love to hear from you!

If you have any questions please contact us on 01908 616 184