We are looking for a Rental Executive in Milton Keynes.
The main role of the Rental Executive is to act as first port of call and provide support and delivery of services to clients, drivers and the sales team.
Duties and Responsibilities
Dealing with incoming Daily Rental customer enquiries by telephone and email
Calculating quotations for customers
Arranging vehicle rental bookings for customers according to their personalised procedures via our central reservations department
Maintaining detailed and accurate records of all hires
Contacting customers for rental extensions
Checking Accident Management logged Daily Rentals and chasing for updates where applicable
Obtaining mileage readings
Handling vehicle swap overs
Maintaining accurate P11D information for each rental
Maintaining accurate MID information for selected customers
Producing specific reports for customers
Arranging vehicle termination via our central reservations department
Managing and processing damage claims with third parties
Processing traffic violation and parking charge fines
Accurately checking purchase invoices/credit notes received from our supplier(s) and querying charge where necessary
Accurately producing sales invoices/credit notes to our customers
Handling complaints according to Activa’s polices & procedures
Adhering to Activa’s 3 ring policy for answering all incoming calls
Handling general customer service inquires via the telephone and email
Act as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliers
Provision of comprehensive support to our field sales managers
Individual Performance Characteristics
Computer literate on all Microsoft Packages and In-house applications
Basic mathematical knowledge and skills.
Flexible approach, highly self and team motivated with the ability to build effective internal and external relationships
Confident, proactive and dynamic, with a can do attitude, enthusiastic with high level of energy
Excellent organisational and prioritisation skills, delivering a systematic, controlled approach, with excellent attention to detail and can work to timely deadlines
Ability to learn effectively and follow through applying problem solving techniques
Good interpersonal, communication, verbal and written skills
Ability to contribute effectively in a fast paced, changing environment
Having a “Can Do” approach to all enquiries
Team Player
If this feels like you please apply now, we would love to hear from you!
If you have any questions please contact us on 01908 616 184