Pensions Administrator

Location : Milton Keynes
Job type : Permanent
Salary : £22K
Reference : 2228

​We are looking for a Pensions Administrator based in Milton Keynes. 

Main responsibilities

  • Ensure clients receive regular and effective communication which is professional and delivered to the highest standards.

  • Maintain and develop good business relationships with internal and external customers.

  • Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down.

  • Escalate any problems, mistakes, backlogs, or issues immediately to line manager.

  • Report any breaches or complaints immediately to line manager and to Compliance.

  • Where risks are identified, ensure these are documented and reported to the line manager and compliance

  • Take responsibility for individual tasks, and action them within the required timescales.

  • Achieve and maintain competence as required by the Company’s Training and Competence Scheme.

  • Work the necessary hours to ensure work is completed with agreed Service Levels.

  • Take responsibility for own development, initiate own Personal Development Plan and achievement of Performance Appraisal objectives

  • Contribute to process reviews, constantly seeking ways to streamline and improve the way in which we deliver the service

  • Maintain good business relationships with internal and external customers.

  • Ensure all requests and work received from clients and IFAs are processed in line with laid down procedures, within regulatory timeframes and meet company service levels and standards and service level agreements.

  • Provide support to the line manager to ensure the overall team objectives are met.

What are we looking for?

  • Experience working in Financial Services.

  • Knowledge of pensions administration service

  • Knowledge and understanding of UK regulatory requirements.

  • Proficient in the use of Microsoft Office and Excel.

  • Proficient in the relevant pensions systems used

  • Good organisation skills and able to prioritise

  • Numerate

  • Good interpersonal and relationship management skills

  • Flexible and adaptable to changing priorities

  • Attention to detail

  • Team player

  • Excellence and quality in service delivery

  • Demonstrates innovation and added value towards customers’ needs

  • Results focused

  • Acting with accountability and integrity

  • Shows flexibility and commitment to continuous improvement

  • Team spirited, co-operating with and respecting colleagues

If this feels like you, please APPLY NOW, we would love to hear from you!