IT Assistant

Location : Milton Keynes, Milton Keynes, England
Salary : £23 - £25k Plus Extensive Benefits
Reference : 1028

​We're recruiting for an experienced IT Assistant on behalf of our client based in Milton Keynes. Reporting to the IT Manager with the view to enhancing the levels of service and support provided by IT in general.

The purpose of the role is to provide support and technical assistance across all areas of the company’s IT environment. The primary function will be to provide support to approximately 150 colleagues, initially focusing on the Field Service operations but quickly expanding to include all users within the business and support of the infrastructure in general (e.g. printers, hardware, servers, software).

The role will be key to ensuring that adequate levels of support are maintained across two main sites in Milton Keynes and Stafford in addition to field-based colleagues whilst various projects are completed successfully.

Main Accountabilities:

  • Undertake tasks to ensure the smooth operation of the various IT systems, assist on project work and eventually take ownership of certain functions within the IT infrastructure

  • Provide 1st and 2nd line support to users, taking ownership of problems through to resolution

  • Troubleshoot hardware, Windows, Microsoft Office, printing, and software problems

  • Mobile Device Management

  • Creation, edit, and deletion of user accounts (both AD and software)

  • Setup of new equipment using imaging and/or MDM software

  • Software patching (e.g. WSUS, AV) and upgrades

  • Arrange the collection and repair of faulty equipment, issuing temporary units where required

  • SAP ‘key user’ duties for field service operations, incl. software testing and training

Other duties:

  • Preparation of reports using Excel from SAP

  • Ad-hoc staff training

  • Periodic checks to ensure compliance with PCI and/or security requirements

  • Provide assistance to support projects where required

  • Ad-hoc SAP checks to ensure efficient processing of data

With a head office in Germany and closer integration on the horizon, it will be a requirement to work closely both with UK and German members of staff at all levels within the company. We currently support a small number of users in Australia, South Africa, and Sweden. Overseas travel will not be required.

Essential skills, knowledge, and experience:

  • A minimum of 12 months recent experience within an IT support environment

  • Windows 10 and MS Office

  • Active Directory

  • Hardware troubleshooting

  • Good knowledge of Excel (incl. v-lookups)

  • Excellent written and verbal communication

Desirable skills, knowledge, and experience:

  • Microsoft or other IT certification

  • Knowledge of SAP ERP

  • Windows Server 2016/2019

  • Microsoft 365, Azure AD

  • Basic understanding of networking

  • MDT (Microsoft Deployment Toolkit)

Aptitude & Attitude:

  • Methodical approach to problem-solving

  • Organised, focused, and able to work to deadlines

  • A customer-focused team player

  • Willing to undertake further training to fulfill the requirements of the role

  • Willing to work additional hours to meet the demands of the role

Hours:

  • 37.5 house per week

Benefits include:

  • Competitive Salary

  • Contributory Pension

  • Life assurance

  • 24 days annual leave plus bank holidays

  • Employee Assistance Programme

  • Staff Perks & Savings Scheme

  • Free Parking

  • Free Tea and Coffee

  • Dress Down Days

  • Staff Events

If you're interested in this role, please click APPLY NOW, we'd love to hear from you!