We're recruiting for a Customer Services Coordinator based in Milton Keynes.
Our client is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling, and textiles. They serve as a key partner in enabling their customers to reach targets for optimizing the performance, function, and sustainability of their products and manufacturing processes.
Their solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of their global leadership.
The main purpose of this role is to liaise with Customers and all internal departments to ensure Customer orders are satisfied. Reporting to the Internal Sales and Applications Leader, the Customer Services Co-ordinator will be an integral part of the Internal Sales and Applications Team.
Primary Responsibilities and Tasks:
Receiving, communicating, and expediting Customer priorities including 24/48-hour turnaround slips
Daily reviews of the progress of batches for coating
Daily reviews of the 'Hold' shelf:
Advising relevant internal parties of actions required
Contacting customers when orders are on stop or any other issues
Ensuring all orders are booked in and logged
Advising Customers of order discrepancies
Answering progress/Turnaround calls for tooling and components
Dealing with initial customer complaints and liaising with QA
Organizing and optimizing all BUK van deliveries and transport
Organizing and optimizing all external couriers
Liaise with all other departments
Organizing all Sub-Contract orders including Diamond orders to Luxembourg
Secondary Responsibilities and Tasks:
Raising and expediting Trial/FOC forms where necessary
Assist with Packing and Booking-In
The Customer Services Co-ordinator may be required to undertake further duties as directed by the line manager
Working hours: 08.45 - 17.00 Monday -Thursday, 08.45 to 16.30 on Fridays.
If you are interested in this role, please click 'Apply Now' we'd love to hear from you!